# CVE-2019-13458: otrs: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through...

CVE-2019-13458 is fixed in 2 products on 1 platform, first by otrs 6.0.20-1, released August 21, 2019. It is not reported as exploited. Patch Radar priority: Routine.

- Web page: https://patchblox.com/security/cve/CVE-2019-13458
- Priority: Routine
- CVSS: n/a (Medium)
- EPSS: 0.0155
- CISA KEV: not listed
- Exploited (vendor report): no
- Publicly disclosed: no
- Published: Aug 21, 2019

## Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.

## Where it's fixed

| Platform | Product | Fixed in | Fix | Released |
|---|---|---|---|---|
| Linux | otrs Ubuntu 20.04 LTS (focal) | 6.0.20-1 | [otrs 6.0.20-1](https://patchblox.com/security/data/fix/linux/ubuntu-focal-otrs-6.0.20-1.md) | Aug 21, 2019 |
| Linux | otrs2 Ubuntu 20.04 LTS (focal) | 6.0.20-1 | [otrs2 6.0.20-1](https://patchblox.com/security/data/fix/linux/ubuntu-focal-otrs2-6.0.20-1.md) | Aug 21, 2019 |

---

Data as of 2026-11-07T18:46:35Z UTC. Source: Patchblox Patch Radar (https://patchblox.com/security/patch-radar). Patchblox finds out-of-date software on Windows, macOS and Linux and updates it through release rings: https://patchblox.com/demo

Free to use with attribution: show "Data: Patchblox Patch Radar" with a link to https://patchblox.com/security/patch-radar. Terms, including what needs a written agreement: https://patchblox.com/security/patch-radar/use-the-data

Product names, logos and trademarks shown on Patch Radar belong to their respective owners. They are used only to identify the software each security fix applies to and to help readers find their platform. Their use does not imply any affiliation with, or endorsement by, those owners, and Patchblox is not affiliated with any of them.