# CVE-2019-12746: otrs: An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through...

CVE-2019-12746 is fixed in 2 products on 1 platform, first by otrs 6.0.20-1, released August 21, 2019. It is not reported as exploited. Patch Radar priority: Routine.

- Web page: https://patchblox.com/security/cve/CVE-2019-12746
- Priority: Routine
- CVSS: n/a (Medium)
- EPSS: 0.0181
- CISA KEV: not listed
- Exploited (vendor report): no
- Publicly disclosed: no
- Published: Aug 21, 2019

## Description

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

## Where it's fixed

| Platform | Product | Fixed in | Fix | Released |
|---|---|---|---|---|
| Linux | otrs Ubuntu 20.04 LTS (focal) | 6.0.20-1 | [otrs 6.0.20-1](https://patchblox.com/security/data/fix/linux/ubuntu-focal-otrs-6.0.20-1.md) | Aug 21, 2019 |
| Linux | otrs2 Ubuntu 20.04 LTS (focal) | 6.0.20-1 | [otrs2 6.0.20-1](https://patchblox.com/security/data/fix/linux/ubuntu-focal-otrs2-6.0.20-1.md) | Aug 21, 2019 |

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Data as of 2026-11-08T00:53:09Z UTC. Source: Patchblox Patch Radar (https://patchblox.com/security/patch-radar). Patchblox finds out-of-date software on Windows, macOS and Linux and updates it through release rings: https://patchblox.com/demo

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