# CVE-2018-17883: otrs2: An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12

CVE-2018-17883 is fixed in otrs2 on 1 platform by DEBIAN-CVE-2018-17883 (version 6.0.12-1), released April 16, 2023. It is not reported as exploited. Patch Radar priority: Routine.

- Web page: https://patchblox.com/security/cve/CVE-2018-17883
- Priority: Routine
- CVSS: 6.1 (medium)
- EPSS: 0.0047
- CISA KEV: not listed
- Exploited (vendor report): no
- Publicly disclosed: no
- Published: Apr 16, 2023

## Description

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.

## Where it's fixed

| Platform | Product | Fixed in | Fix | Released |
|---|---|---|---|---|
| Linux | otrs2 Debian 11.6 (bullseye) | 6.0.12-1 | [DEBIAN-CVE-2018-17883](https://patchblox.com/security/data/fix/linux/debian-cve-2018-17883.md) | Apr 16, 2023 |

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Data as of 2026-11-07T12:40:37Z UTC. Source: Patchblox Patch Radar (https://patchblox.com/security/patch-radar). Patchblox finds out-of-date software on Windows, macOS and Linux and updates it through release rings: https://patchblox.com/demo